March 25,2025

Crapo: Bisignano Committed to Improving Social Security Administration for Beneficiaries

Washington, D.C.—During a U.S. Senate Finance Committee hearing to consider the nomination of Frank Bisignano to serve as the next Commissioner of the Social Security Administration (SSA), Chairman Mike Crapo (R-Idaho) praised the nominee’s qualifications, including his over-30 years of experience implementing innovative and operational improvements at leading financial institutions.  Crapo and Bisignano discussed his vision for the agency, and his plans to improve customer service and employee satisfaction issues.  

Chairman Crapo concluded the hearing by saying, “You know how to deliver what we all want from Social Security, and we are all looking forward to moving expeditiously with your nomination.”

Watch Crapo’s opening statement here and line of questioning here. 

On addressing Social Security customer service issues:

Crapo: As we've talked about for years, individuals seeking assistance from SSA have faced long wait times, or even inability to gain access, and the agency is now undergoing significant organizational changes.  Could you just put a little more flavor into what you described as what your objectives are and how you will achieve them, to make this agency responsible to the American people?

Bisignano: It's a mission critical function, and it's been 89 years where over 200 million American have been beneficiaries of payments.  Today, over 100 million Americans pay into the system, and the ability to receive payments on time and accurately is job one.  The ability to process any type of claim we receive is job one, and the ability to be available. . . . We must put the beneficiaries first.